Refunds / Cancellation Policy

Refunds / Cancellation Policy

REFUNDS AND REPLACEMENTS

Please contact us if there are any problems with the items that you purchased from www.amcmaterial.ca. We will attempt our best to resolve the problem in the shortest timeframe possible. If the product is determined to be faulty, we will either refund your payment, or will send you a replacement product.

AMC will not accept returns without prior authorization. We offer no returns for customized products: Examples include, custom designed crystals, special CVD products, and other monolayer products that have been produced solely for the customer. On these products and customized products, the burden of usability is on the specifier. AMC may, at its discretion, enter into a contractual agreement with a purchaser for the purpose of guaranteeing that the specifications of a customized product are defined and satisfied. The terms of any such agreement will supersede this policy. AMC encourages to discuss terms of refund and return policy directly with our customer representatives and staff. Our team will be accommodating in meeting your needs and exceeding your expectations. Any shipping charges for the replacement items are charged at the customers account.

CANCELLATIONS

Many of the products are synthesized fresh after the order is placed. Therefore, once the synthesis has been initiated, no order cancellation is possible. For ready-made products, cancellations can be made during the time before the product has been shipped. Please contact us as soon as possible to see if the cancellation can be processed for your order.

These Return Policy terms may be changed by AMC at any time and will be posted on this page.